Telephone Etiquette (14348)

This workshop empowers delegates to:

  • Employ effective telephone etiquette.
  • Answer telephone calls according to organisational standards and procedures.
  • Process outgoing calls according to organisational standards and procedures.

Who should attend?

  • Receptionists and Secretaries.
  • Anyone in administration using the telephone.

SAQA US ID: 14348 (3 Credits on NQF Level 2)

Duration: 1 day

Location: this course is held on-site at the client’s venue.

For more info please open or save the full course synopsis: Telephone Etiquette (PDF)

Request a Quote Now!