Customer Service (114974)

This workshop empowers delegates to:

  • Explain and describe customer service.
  • Engage in interactions with customers.
  • Demonstrate communication skills in responding to a customer.
  • Process a query in order to respond to a customer need.

Who should attend?

  • Anyone interacting with internal and external customers.
  • Sales Personnel, Secretaries and Call Centre Personnel.

SAQA US ID: 114974 (2 Credits on NQF Level 2)

Duration: 2 days

Location: this course is held on-site at the client’s venue.

For more info please open or save the full course synopsis: Customer Care (PDF)

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