This workshop empowers delegates to:
- Explain and describe customer service.
- Engage in interactions with customers.
- Demonstrate communication skills in responding to a customer.
- Process a query in order to respond to a customer need.
Who should attend?
- Anyone interacting with internal and external customers.
- Sales Personnel, Secretaries and Call Centre Personnel.
SAQA US ID: 114974 (2 Credits on NQF Level 2)
Duration: 2 days
Location: this course is held on-site at the client’s venue.
For more info please open or save the full course synopsis: Customer Care (PDF)