The workshop will give learners the following capabilities:
- Describing the main sources of conflict
- Describing appropriate techniques to manage conflict
- Implementing a strategy to resolve conflict
- Developing the attributes of a good conflict manager
Who should attend?
- Management, Supervisors and all staff needing to manage conflict in the workplace.
SAQA US ID: 114226 (8 Credits on NQF Level 5)
Duration: 2 days
Location: this course is held on-site at the client’s venue.
For more info please open or save the full course synopsis: Conflict Management (PDF)