Manage Customer Service Impact (10054)

This workshop empowers delegates to:

  • Explain and describe customer service.
  • Engage in interactions with customers and identify “touch points” of customer service.
  • Determine solutions in areas of customer service.
  • Action changes and improve areas of customer service.
  • Demonstrate communication skills when responding to a customer.
  • Processing a query in order to respond to a customer need.

Who should attend?

  • Anyone interacting with internal and external customers.
  • Public service personnel applying the principles of Batho Pele.

SAQA US ID: 10054 (6 Credits on NQF Level 5)

Duration: 2 days

Location: this course is held on-site at the client’s venue.

For more info please open or save the full course synopsis: Customer Service Impact (PDF)

Request a Quote Now!